My journey with AI: how writing became better — not replaced — by technology

When OpenAI’s GPT models first emerged a few years ago, sparking the ongoing AI frenzy, I’ll admit, I was more than a little apprehensive. Source: www.unsplash.com While most people I knew were eagerly jumping on to the LLM-powered bandwagon, I couldn’t help but wonder whether us writers would inevitably be replaced by the very technology we were working with. And for a while, I was convinced that if I relied on the likes of ChatGPT, I’d be compromising my credibility as a writer. Fast forward to today – where third and fourth iterations of LLMs exist – and not only is my job as a UX writer still safe, but I’m avidly leveraging AI-powered tools in my role almost every day. So, what changed my mind? After accepting that Generative AI and its LLMs were here to stay, it became obvious that if I didn’t start to embrace AI – and embrace it quickly – I’d get left behind. Confronted by AI’s staggering capabilities in my role at Helm every day, I became eager to find out what I could do as a writer, with AI on my side. Having decided to team up with AI, I sought to find the perfect LLM-powered sidekick – one that would actually make my job, and ultimately my life, easier. The offerings out there are endless, and it was overwhelming at first knowing which intelligent product to turn to. (In fact, even while researching this piece, I fell into a Gen AI rabbit hole – lured in by countless free trials promising to revolutionise my workflow…’). I started experimenting with OpenAI’s renowned ChatGPT models. And though these models were great for sparking ideas (in seconds) when inspiration ran dry, their responses often left me somewhat underwhelmed. But the AI models weren’t the only ones to blame for their lacklustre performance. They were simply responding to my poorly crafted prompts. It’s as though I was giving a chef a poorly written recipe, with vague instructions, and expecting them to whip up a culinary masterpiece. No matter how skilled the chef, without clear instructions, […]

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